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We haven’t been able to verify your address details.

The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion.

To continue and access your account, we now require you to email us with proof of your address.

Please EMAIL one of the following documents to our Customer Support team:

• 1. Utility Bill
• 2. HMRC/Council Letter
• 3. Bank/Credit card statement

The document cannot be older than 3 months from today's date and it

MUST be a complete document showing your name, address and the date of the document.

Internet downloaded documents are also acceptable in a pdf form.

The following CANNOT be used: Mobile Phone or Satellite/Cable TV bills.

Once our team have reviewed your documents they will be encrypted and stored within our secured server.

We do not pass any of your personal details to any third party marketing company.

Please email your proof of address as outlined above to [email protected] or use the submit button below. Please include your mobile number or account ID.

Support hours are outlined in full here.

Documents will be processed as a priority.

This message will display until your details have been verified.

Always Play Responsibly

Data Protection and updates

Data protection laws mean that we need the OK from you to keep you protected and to keep sending you news and updates about great things that are coming up, such as;

 First play of our latest games, casino products and innovations

 Exclusive cash and prize giveaways

 Fantastic exclusive bonuses and rewards designed for you

Simply click the button below to choose how you’d like us to keep you updated. Just give us the go ahead and we’ll keep you in the loop.

If you change your mind in the future you can withdraw your consent at anytime by using the stop or unsubscribe option in the message you receive.

To find out more about how we use and protect your personal information as well as your rights, please see our privacy policy.

VERIFICATION

In order to complete your verification and to process any withdrawal, we require you to upload one of the documents from the list below. This helps us confirm we are paying the right person and protects our players against any authorised use of their account.

Once received, your ID is encrypted and stored within our secured server. We do not pass any of your details to any third party marketing company.

Opening hours are outlined in full on the support menu. Documents will be processed as a priority.

Please email to [email protected] a copy of your;

• Driving license
• Passport
• National Identity Card
• Biometric Residence Permit

Great NEWS

It looks like you already have an account with us. The reference number is please either email us or call us on

Congratulations, The Phone Casino is giving you €200.00 in real cash with no restrictions.

You are seeing this message because you are a valued and VIP customer.

Under the terms of its license, the Gambling Commission requires that The Phone Casino request additional information from its VIP customers to meet its licensing obligations.

The Phone Casino UK license number 00-039397-R-319363-002

All UK regulated, online casinos must abide by the regulations issued by the Gambling Commission and as such, you are requested to provide additional information so that The Phone Casino can meet the Gambling Commission’s requirements for:

• Prevention of money laundering and combating the financing of terrorism; and
• Social responsibility regulations.

Customer actions:

In order, to claim the free €200.00 cash and to remove this marker from your player account, you are required to provide one or more of the following types of documentation:

• Copy of a recent p60;
• Copy of a recent pay slip;
• Copy of any other source of income (i.e. your company’s latest accounts, income letter from the government etc);
• Copy of your most recent tax return payment (if self-employed).

Please email these documents to:

[email protected]

Our team will review your submission and aim to reply to you within 24 hours.

This message will remain in place until the documents have been accepted and you will be notified immediately when this notice has been lifted.

Thank you for your co-operation

The support team is on hand to assist you with any questions you may have. For support click here

 Documents are encrypted & stored securely. Your information is NEVER shared with third party marketing companies.

On Wednesday the 19th this site will undergo maintenance. We aim to complete this as soon as possible. It will start at 8am and should last approximately 3 hours.

Site is currently down for maintenance. We aim to complete this as soon as possible.
Thank you for your patience.